Payment, Shipping and Returns
Payments on our Website
Rest assured, all payments processed on our website are entirely secure. Whether you prefer to use a credit card, opt for a bank transfer, or choose a pay wallet, your transaction is protected. We have established partnerships with trusted payment gateway providers to guarantee the utmost security for all your transactions. Your peace of mind is our top priority.
Packaging and Shipping
All purchases on our website can only be shipped in India at the moment. But if you live outside India and like an artifact please send us an enquiry on support@thebluetrunkindia.in or whatsapp us on +918104345818 and we will get back to you.
The prices of all artifacts listed on our website are inclusive of GST and domestic (within India) shipping charges for weights up to 5kgs, regardless of whether it is based on actual weight or volumetric weight. However, if your artifact exceeds 5kgs in either actual or volumetric weight, there will be additional shipping charges which can be paid at the time of your purchase. Once your transaction is complete, we'll be in touch to provide you with the details for shipment. Typically, orders are dispatched within 5 working days(public holidays and Sundays not included) of receiving payment. However, if an item requires customization, there may be a slight delay. In such cases, our team will keep you informed of any exceptions or delays. Your satisfaction is our priority.
If you require any further information about our packaging and shipping policies, please contact us at +91 8104345818 or support@thebluetrunk.in.
Return Policy
At "The Blue Trunk," ensuring your contentment is our highest priority. We aim to instill confidence in your purchasing decisions through personalized communication and comprehensive information about the pieces you're interested in. Rest assured, the item you receive will closely match the images displayed on our website, upholding the integrity of your chosen piece.
As shipping delicate and unique items poses challenges, our policy does not facilitate general returns. However, in the highly improbable event of receiving a damaged item, we are dedicated to rectifying the situation with a satisfactory solution. This may involve options like repair, exchange for a similar item, or, in specific cases, the return of the product.
Safeguarding the quality and condition of our artifacts is of paramount importance. We're committed to addressing any issues that may arise during the shipping and delivery process.
If your product is damaged in transit, please inform us promptly at support@thebluetrunkindia.in within a span of 24 hours of receipt of shipment along with the unboxing video. We will collaborate closely with you to resolve the matter and ensure a fitting resolution is achieved.